How can we help?
Find quick answers below, or reach out to our team if you need more help.
Getting started
How to begin your first lesson, choose a language, and set up your microphone.
Account & billing
Billing self-service is coming soon. For now, contact support and we'll help with plan changes manually.
Troubleshooting
Fix microphone issues, connection problems, or speech recognition errors.
Frequently asked questions
How do I start learning?
Visit our languages page, choose a language, and tap any scenario to start a free lesson. No account needed for your first 3 lessons.
What equipment do I need?
A device with a microphone (most phones and laptops have one built in). For the best experience, use headphones to reduce background noise.
How do I upgrade my plan?
Go to your account settings and select 'Subscription'. Choose your new plan and confirm. Changes take effect immediately.
Can I switch languages?
Yes. You can learn multiple languages on any plan. Free accounts get 3 lessons per language. Paid plans unlock unlimited content.
How do I cancel my subscription?
Go to your account settings, select 'Subscription', and click 'Cancel'. Your access continues until the end of your billing period.
My microphone isn't working
Check your browser permissions — make sure fluente.ai has access to your microphone. Try refreshing the page or using a different browser.
Troubleshooting tips
Microphone not working
- Check your browser has permission to access your microphone
- Try a different browser (Chrome works best)
- Close other apps that might be using your mic (Zoom, Teams)
- Test your mic at onlinemictest.com
Audio not playing
- Check your device volume and speaker settings
- Make sure your browser tab is not muted (look for a speaker icon)
- Try refreshing the page or clearing your browser cache
- Disable browser extensions that might block audio
Slow or laggy sessions
- Check your internet connection speed (10+ Mbps recommended)
- Close unnecessary browser tabs
- Use a wired connection instead of Wi-Fi if possible
- Disable VPN — it can add latency to voice sessions
Speech not recognised
- Speak clearly and at a normal pace
- Reduce background noise (use a headset if possible)
- Make sure you're speaking in the correct teaching language
- Check that your mic input level is not too low